Which username and password should I use to enroll?

You need to use your MarywoodYou username and password that you also use when logging into the MarywoodYou portal, NOT your full Marywood email address.

Which domain should I use?

Your domain name was preselected for you.

I'm receiving the error "Unknown username or bad password (1326)". What should I do?

Check the information you entered. You probably made a mistake entering your username and/or password. Please enter those again.

Can I continue working immediately after resetting my password?

Yes, you can. After the password reset, you can logon with your new password immediately and continue working right away. But you will want update any saved passwords you may have and remove and readd the Marywood Wi-Fi on your devices to update so you don't get locked out from using the old password anywhere.

Can I only reset my password if I'm enrolled in this program?

Yes, before you can use the Forgot My Password functionality of the software, you need to enroll. Only after enrolling, can you use it to reset your password.

Does the password reset software work if, for example, I'm using my laptop and I'm not connected to the network?

No, but you must be connected to the internet.

Does the software store my answers?

Yes, but only during enrollment and the answer will be stored using encryption. Therefore, it is not possible to retrieve your original answers.

Does the software store my passwords somewhere?

No, the software only stores the questions and answers.

Does the helpdesk have access to my answers and questions?

No, but they can reset your password for you if you need assistance and then you can enroll again to replace or update your security questions and other information.